Terms & conditions

Pupăzan wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork

  1. General
    The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Rapsodia Lemnului SRL, (CUI 36494657, hereinafter referred to as “Pupăzan”, “us” or ”we”, at the Pupăzan website, mobile website, or mobile application, or via telephone (jointly referred to as ”pupazan.com”).

By using pupazan.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on pupazan.com at the time you place your order.

  1. Prices and delivery charges
    The prices displayed at pupazan.com include the statutory Value Added Tax but do not include a delivery charge.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process.

  1. Ordering/conclusion of contract
    The ordering options available to you are via pupazan.com. Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an PUPĂZAN representative will contact you to settle the refund.
  2. Delivery
    PUPĂZAN exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to your address, in accordance with your selected delivery option. We only deliver to EU teritory.

PUPĂZAN endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 10 days following confirmation of an order, unless otherwise agreed. Please allow for an extra 1-2 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

If your order does not arrive by the scheduled date, please contact PUPĂZAN Customer Service via telephone at +40 726 252 377 or via email contact@pupazan.com.

  1. Withdrawal of Order
    You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items.

If you wish to cancel or return your order, please provide us with notice in writing via email to contact@pupazan.com. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 30 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify PUPĂZAN promptly and return the item in accordance with section 6 (Returns) below. PUPĂZAN will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

  1. Returns
    PUPĂZAN guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
  2. Payment methods
    You can pay for your goods in various ways as set out below.

Payment before delivery 

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. PUPĂZAN reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
You will receive the legally required invoice document at delivery.

  1. Our Liability
    Nothing in these Terms shall exclude or limit PUPĂZAN’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

PUPĂZAN accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

PUPĂZAN is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on pupazan.com shall be limited to the total price of your order.

If you have a problem with a product that you have purchased from PUPĂZAN online, and were not able to settle the complaint with PUPĂZAN, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).

The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.

  1. Colours and measurements
    We make all reasonable efforts to accurately display the attributes of our products, including colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

An item’s measurements given on pupazan.com are only approximate values to give you a better understanding. Being asimetrical products, there may be variatons of few centimeters in plus or minus.

  1. Guarantee
    If there are defects in the goods you have purchased, PUPĂZAN abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us.
  2. Assignment
    PUPĂZAN reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.
  3. Severance
    If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
  4. Ownership of rights
    All intellectual property rights, such as trademarks and copyrights at pupazan.com remain with Rapsodia Lemnului SRL. Any use of pupazan.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of PUPĂZAN.
  1. Company Information
    Rapsodia Lemnului SRL

Address: Sat Domnești, Comuna Domnești, Intrarea Rozmarin, nr 4, camera 1, Județ Ilfov, România.

VAT ID: 36494657

Reg. Com. No. J23/3585/2016